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Chatyol vs Intercom
Intercom is a customer service platform priced per seat, with its AI agent billed on usage. Chatyol is live chat priced per plan, with AI help for agents in the plan. Here is how they differ, from public information.
- Priced per plan, not per seat: seats, brands and websites are included
- One shared inbox for every brand, with personas to reply as each one
- AI suggestions, summaries and translation with no per-reply fee
- A widget in six languages with Arabic right to left, and voice calls
- Runs on Cloudflare, on your own domain if you like
Side by side
Chatyol and Intercom
Where a detail about Intercom is not on its public pricing page, it says “Ask Intercom”.
| Topic | Chatyol | Intercom |
|---|---|---|
| Pricing model | Per plan. Seats, brands and websites are part of the plan. | Per seat per month. |
| AI | Suggested replies, summaries and translation, with a monthly allowance in the plan. No per-reply fee. | The Fin AI Agent is billed separately, per outcome. |
| Many brands in one inbox | A workspace per brand, one shared inbox for all of them, and personas to reply as each brand. | Ask Intercom |
| Widget languages | One script tag; English, Arabic (right to left), French, Portuguese, Spanish and Indonesian. | Ask Intercom |
| Voice calls | In-browser calls from the widget, built on Cloudflare Realtime. | Ask Intercom |
| Where it runs | Runs on Cloudflare; the database is on PlanetScale. | Ask Intercom |
| Your domain and brand | Your own domain, name and logo; remove “Powered by Chatyol”. | Ask Intercom |
Intercom may suit you if
- You want an AI agent that answers customers by itself
- You need a help centre or ticketing, which Chatyol does not offer
- Per-seat pricing suits your team size
Chatyol suits you if
- You want live chat where your agents stay in charge, with AI help
- You would rather pay per plan than per seat and per AI outcome
- You answer chats for several brands from one team
- You want visitors to call you from the widget
Checklist
Questions to ask Intercom and Chatyol
We only answer for Chatyol. Ask Intercom the same questions and compare.
Pricing
- Do I pay per agent?Chatyol:No. Per plan; each plan includes seats, workspaces (brands) and websites.
- Is AI billed per reply or per resolution?Chatyol:No. A monthly allowance of AI actions comes with the plan.
Brands
- Can one team answer for several brands?Chatyol:Yes. A workspace per brand, one shared inbox, and agents limited to the workspaces you give them.
- Can each brand reply under its own name?Chatyol:Yes. Personas let several agents reply as one name, like “Lina · Support”.
Widget
- How is it installed?Chatyol:One script tag, with notes for WordPress, Shopify, Wix, Webflow, Squarespace, React, Next.js, Vue, Angular and Laravel.
- Which languages, and right to left?Chatyol:English, Arabic (right to left), French, Portuguese, Spanish and Indonesian, plus live translation in the inbox.
- Can it identify my signed-in customers safely?Chatyol:Yes. Chatyol.identify takes an HMAC signature made on your server.
Channels
- Can visitors call us?Chatyol:Yes, from the widget, in the browser, on plans with voice.
- Can customers chat without a website?Chatyol:Yes. Each website has a hosted chat page, a QR code and personal links per agent.
Team
- Can agents talk to each other and escalate?Chatyol:Yes. Channels, direct messages and escalations linked to the chat.
- Does it work on phones?Chatyol:Yes. The agent app is built for phones and can be added to the home screen.
Brand
- Can it run on our domain without your logo?Chatyol:Yes, on plans with custom domain and white-label.
Security
- How are files and secrets kept?Chatyol:Files in private storage behind signed, short-lived links; AI provider keys encrypted at rest; an audit log on Scale.
Intercom is a trademark of its owner. Chatyol is not affiliated with them. What we say about other products comes from their public pages and can change; check with them before you decide.
Moving from Intercom?
We set up your brands and websites with you, so you can run Chatyol next to your current tool before you switch.