Terms of Service

1. These terms

These Terms of Service ("Terms") are an agreement between PT Brokeret Fintech Solutions ("Chatyol", "we", "us") and the business that signs up for Chatyol ("you", the "Customer"). They cover the Chatyol app, the chat widget, hosted chat pages and related services (the "Service"). By using the Service you accept these Terms on behalf of your business.

2. Your account

You are responsible for your account and everyone you invite to it:

• Keep sign-in details secret and tell us at once about any unauthorised use
• Owners and admins decide who can use the Service and which workspaces they see
• You are responsible for what your agents do in the Service

3. Plans, limits and add-ons

Each plan includes the features and limits shown on our pricing page, such as seats, workspaces, websites, AI actions and voice minutes. Add-ons switch on a feature for a plan that does not include it. If you reach a limit, some features may pause until the next period or until you change plan.

4. Fees

Fees, billing period and payment terms are those in your order or agreed with us in writing. During early access, terms are agreed with each customer individually. Fees do not include taxes unless stated.

5. Your data and your visitors

You own the data you and your visitors put into the Service. You are the controller of your visitors’ personal data and we process it for you, as described in our Privacy Policy. You are responsible for:

• Telling your visitors about the chat, and having a lawful basis for the data you collect through it
• The content of messages, files, saved replies and personas your team uses
• Keeping your website secret keys on your server

6. AI features

AI suggestions, summaries and translations can be wrong. They are marked as AI and are meant to be checked by a person before they are relied on or sent. You are responsible for what your agents send.

7. Acceptable use

You must not use the Service to:

• Break any law, or send spam, malware or unlawful content
• Impersonate a person or business you are not authorised to represent
• Try to access other customers’ data, or probe, overload or disrupt the Service
• Resell the Service without our written agreement

We may suspend access that puts the Service, other customers or visitors at risk, and will tell you when we do.

8. Availability and changes

We work to keep the Service available and secure, but we do not promise it will be uninterrupted or error free unless a written agreement says so. We improve the Service over time and may change or retire features; we will give notice of changes that materially reduce what you pay for.

9. Third-party services

The Service relies on providers such as Cloudflare, PlanetScale, Resend, Anthropic and OpenAI, and can send alerts to tools you connect, such as Slack. Your use of those tools is subject to their own terms.

10. Ending the Service

You can stop using the Service at any time. Either of us may end the agreement if the other seriously breaches these Terms and does not fix it within 30 days of notice. After the end, you can ask us for an export of your chat data for 30 days, after which we delete it, except where the law requires us to keep it.

11. Liability

To the extent the law allows, neither party is liable for indirect or consequential losses, or for lost profits or data, and our total liability in any 12 months is limited to the fees you paid us in that period. Nothing in these Terms limits liability that cannot be limited by law.

12. Governing law

These Terms are governed by the laws stated in your order or written agreement with us.

13. Changes to these Terms

We may update these Terms. We will post the new version here with a new date and tell customers about material changes by email before they take effect.

14. Contact

Questions about these Terms:

Email: hello@chatyol.com