Product
Personas
A persona is a name and photo several agents can reply as. Each brand gets its own voice, and the customer talks to the same name every time.
In every plan
Personas
What you get
Personas let several agents reply as one brand identity. Lock a chat to a persona; reports and the audit log still see the real agent.
Several real agents can reply as one persona
One workspace or all of them, with a default per workspace
Or reply as the workspace “Team”
A chat stays locked to its persona; admins can change it
Reports, ratings and the audit log always see the real agent
Optional “team account” label on persona replies
More of Chatyol
Bring every brand into one inbox
Tell us about your brands and websites. We set up your workspaces with you and you paste one script tag.