Shared inbox
Chats from all your websites land in one inbox. Each brand has its own colour, so your team sees where a visitor came from at a glance. Switch to one workspace when you want to focus.
In every plan
What you get
A shared live chat inbox for many brands: views, assignment, tags, snooze, notes with mentions, saved replies, typing preview and visitor details.
One inbox for every workspace, or one workspace at a time
Views: Unassigned, Assigned to me, All open, Pending, Snoozed, Resolved
Assign, tag, star as priority and snooze until later or until the visitor replies
Internal notes with @mentions that notify your teammates
Saved replies: type / and a shortcut
See what a visitor is typing before they press send
Visitor details: location, device, language, pages viewed and past chats
Live visitors list: start a chat before they ask
Bulk actions with undo, and keyboard shortcuts for everything
Works on phones: install it to your home screen
Every brand, one list
A coloured bar marks the workspace of each chat. Agents only see the workspaces they are given; owners and admins see all of them.
Context beside the chat
Name, email and phone, where they are, what device they use, the page they started on, pages viewed and every earlier conversation.
Fast with a keyboard
J and K to move, R to reply, N for a note, A to assign, E to resolve, S to snooze. Press ? in the app for the full list.
Bring every brand into one inbox
Tell us about your brands and websites. We set up your workspaces with you and you paste one script tag.