Team chat
Your team talks where the customers are. Ask a colleague, escalate a chat to a channel, and keep the thread linked to the conversation it came from.
In every plan
What you get
Team chat built into your live chat inbox: channels, direct messages, threads, mentions and escalations linked to the customer conversation.
Channels and direct messages
Threads, reactions, edit and delete, mute
Mentions notify, even in a muted channel
Escalate a customer chat to a teammate or a channel
Each escalation links back to its conversation, open until resolved
Voice calls between teammates, if your admin turns them on
Escalate without losing context
An escalation carries a link to the customer chat. One escalation stays open per chat until someone resolves it, so nothing is asked twice.
Bring every brand into one inbox
Tell us about your brands and websites. We set up your workspaces with you and you paste one script tag.