Reports and wallboard
See how fast you answer, how customers rate you and when you are busiest, per brand and per teammate. Put the wallboard on a screen and watch the queue live.
Plans: Growth and Scale
What you get
Live chat reports: first response, resolution time, satisfaction, missed chats, busiest hours, per workspace and agent, plus a live TV wallboard.
Last 7, 30 or 90 days
Conversations, median first response, satisfaction, median resolution time and missed chats
Busiest hours heatmap
By workspace and by teammate, with an optional leaderboard
Voice report: minutes, answered, missed and average length
Wallboard: full screen, always dark, updates live
Waiting now, longest wait, open chats, chats today, happy customers and agents online
Rotate through workspaces every 15 seconds
More of Chatyol
Bring every brand into one inbox
Tell us about your brands and websites. We set up your workspaces with you and you paste one script tag.