Docs / Getting started
How Chatyol works
Organisation, workspaces and websites: how Chatyol keeps many brands apart for customers and together for your team.
Three levels
Chatyol has three levels, so one team can answer for many brands without mixing them up.
| Level | What it is | Example |
|---|---|---|
| Organisation | Your company account: billing, agents, settings | Your group |
| Workspace | One brand or company, with its own colour and team | Northwind Store |
| Website | One site of that brand, with its own widget and key | northwind.example |
Every website has its own public key (pk_…), its own widget settings (colour, logo, hours, languages, form) and its own hosted chat page.
The inbox
Chats from every website land in one inbox. A coloured bar shows the workspace of each chat. You can look at all workspaces at once, or switch to one.
The views are Unassigned, Assigned to me, All open, Pending, Snoozed and Resolved.
Who sees what
- Owners and admins see every workspace and change settings.
- Agents see the workspaces they are given, or all of them.
Replying as the brand
A persona is a name and photo that several agents can reply as, such as “Lina · Northwind Support”. Customers see one name; reports and the audit log always see the real agent.
Next
Install the widget on your first website.
Something unclear or out of date? Email support@chatyol.com.